Privacy Policy
Privacy policy
Last Updated On 22-Jul-2023
Effective Date 22-Jul-2023
This Privacy Policy describes the policies of Grockel.com regarding the collection, use and disclosure of your information that we collect when you use our website GROCKEL.COM (the “Service”). By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.
We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. Continued access or use of the Service after amendment to the policies will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.
How we use and collect information:
Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:
- Your consent.
- The performance of the contract between you and the Site.
- Compliance with our legal obligations.
- For our legitimate interests.
We will use the information that we collect about you for the following purposes:
- Marketing/ Promotional
- Creating user account
- Testimonials
- Customer feedback collection
- Processing payment
- Support
- Administration info
- Manage customer order.
- Dispute resolution
- Manage user account.
If we want to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which grant consent unless we are required to do otherwise by law.
Personal Information.
When browsing Grockel.com for the first time you will be presented with a privacy and cookies notification.
Information is collected automatically for analytics purposes. This information is used to drive designing and marketing and help with the development of the company. This information may include information about your device, IP address, Browser, Time Zone, cookie information and your interaction with the site.
If you purchase an item or become a member of the Grockel club, Information collected, will include but not limited to: Delivery Address, Billing Address, Name, Payment details including credit card details, e-mail address and telephone number.
The reason why we require this information is to fulfil the contract and provide the goods or services which has been agreed, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Sharing information with 3rd parties such as manufacturers, wholesale retail providers or design workshops for one off or small order quantities orders or bespoke orders in which the company will deliver directly to the customer. Grockel.com endeavours to ensure all companies that we deal with are ethical and compliant with privacy laws and regulations of GDPR and CPRA?CCPA
Children under the age of 18
The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.
Behavioural Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:
We do not share information about your use of the Site, your purchases, and your interaction with our ads on other websites. We may In the future collect and share ‘data’ information directly with our future advertising partners, and in some cases using cookies or other similar technologies which you will have consented to.
Retention:
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.
We will retain your personal information with us for 90 days to 2 years after users terminate their accounts or for as long as we need it to fulfill the purposes for which it was collected as detailed in this Privacy Policy. We may need to retain certain information for longer periods such as record-keeping / reporting in accordance with applicable law or for other legitimate reasons like enforcement of legal rights, fraud prevention, etc. Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.
Cookies:
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use several different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
We use cookies to optimize your experience on our Site and to provide our services. The length of time that a cookie remains on your computer or mobile device depends on the type of Cockie. Most of the cookies we use will expire between 60 minutes and two years from the date you visited our site.
You can control and manage cookies on your own appliance. However, removing, deleting, blocking, or restricting cookies may interfere with your experience of our website. Additionally, blocking cookies may not completely prevent how we collate information on your interaction with our website.
Security:
The security of your information is important to us, and we will use reasonable security measures to prevent the loss, misuse or unauthorised alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.
Complaints:
You have a right to access and rectify or erase your personal data or restrict or object to the processing of your data. To exercise these rights, you can write to us at info@grockel.com. We will respond to your request in accordance with applicable law.
You may opt-out of direct marketing communications or the profiling we carry out for marketing purposes by writing to us at info@grockel.com.
Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use of the website.
If you have any queries or concerns about the processing of your information that is available with us, you may email our Grievance Officer at Grockel, email: info@grockel.com.
Privacy Policy generated with CookieYes.
Further information:
Information on how cookies work please read the following for information.
We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.
You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
